INDIVIDUAL USER PLANS

FAQ

Question Who are Techned?

Answer A Group of qualified computer support experts working on your problems immediately as and when required 24 Hours a day.

Question Do you provide any assistance against virus / spyware attacks ?

Answer These days when ever-new spywares, Trojans, viruses are ready to attack computers everyday in innovative ways, each PC Owner is at a huge risk. A study reveals that 8 out of 10 PC owners are exposed to such threats and whatever they are doing is watched by distant hackers.
We provide skilled detection, removal and firewall-like protection against such virus / malware

Question I've a small problem in my PC and I just need few minutes expert help to get rid of problem..Why should I opt for yearly maintenance plan.

Answer Well in that case you can opt for AskPCExpert's Per Incident Support plan where we fix the problem of PC 24 hours a day and charge for that incident. You get freedom from external attacks and threats throughout your plan period.

Question How will Techned team fix my problem?

Answer We use the Remote Connection Software like VNC etc which works on real IP and Streaming Software.

Question Can you get back into my computer after my session is over?

Answer No, not until you log in again and request service. When you log in to Techned's online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.

Question Is it easy to use?

Answer It is very easy to use and you just need to allow our Expert to login into your computer through the Internet to be able to fix your computer issues directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Online computer support is simple, convenient and, best of all, it's 'hands-free'.

Question Do you charge to diagnose my computer?

Answer We normally don't charge anything to diagnose problem of your computer and we just charge the time when we start fixing your PC's problem. Before we start fixing your problem we take your confirmation and give you estimate of time we would be needing to fix the problem.

Question Are your technicians qualified to work on my computer?

Answer Our experts have an average experience of over 10 years working on different platforms and have handled all sorts of hardware and software issues including virus attacks from time to time. Our experts are Microsoft/CISCO/Red Hat Certified or Engineering Graduates who can promise excellent service delivery to you.

Question Do charges remains same over Online Chat and Phone?

Answer Our maintenance plans include total minutes committment which can be either used through Chat or through Phone.

Question Do you support Apple Macintosh and Linux PC's ?

Answer We do not support Apple MAC & Linux PCs currently, however we provide complete support assistance for Windows.

Question Can you support older computers?

Answer The oldest computers we typically service are PCs that have a Windows 95 operating system. That would make a computer about 10+ years old. If your PC is older it is more difficult to correct problems and prevent new problems from happening.

Question Can you provide online support through a dial-up connection?

Answer Yes. However, in some cases, customers that have a dial-up Internet connection may experience longer online support sessions due to the limited connection speed. In addition, older PCs (over 3-4 yrs) running Windows 98 or Windows ME are less stable and can be more difficult to support through a dial-up connection. We recommend support through Online Chat for these systems. The ideal System requirements for online PC support are Windows 98/ME / XP / Vista and broadband connectivity is preferred. TheDialup option leads to slow remote support sessions.

Question If I switch to different gadgets, would I need to buy a new service plan? Or can I use the existing service plan for the new gadget till the expiry of plan?

Answer In case you have bought a Month-on-Month Service Contract or One-time Annual Service Contract, you are completely covered for any gadgets you have currently or you buy in future till the validity of the subscription plan. However, in case of Per Incidence plan support is provided for installation, troubleshooting and issue resolution for only 1 PC or 1 Gadget at a time.

Disclaimer

Techned is an independent provider of on-demand technical support and not affiliated with any third party brand unless specified. Techned has no affiliation with any of these third-party companies. If your product is under warranty or not technical support may also be provided by the brand owner and official website. Use of names, trademarks is for reference only.